1. 10-Day Quantity & Quality Assurance
Upon receiving your order, please inspect your package carefully. If you discover any of the following issues: 

• Missing or incorrect items
• Broken or damanged packaging
• Product disarranged or incorrectly packed
• Visible quality defects (e.g.,poor craftsmanship, wrong spec, damaged lashes)

You must contact us within 10 days for the delivery date. Claims submitted after this period will not be eligible for resolution.

To submit a claim, you must provide:

• Your order code
• Photos or videos showing the issue
• Claims without supporting evidence will not be processed

2. 6-Month Curl Warranty
We warrant that our lashes will maintain their curl shape under proper storage conditions for up to 6 months from the date of purchase.
This warranty covers: Curl deformation caused by manufacturing defects under normal storage conditions

This warranty does NOT cover:

• Products that have been opened, used, or applied
• Products stored improperly (exposed to humidity, direct sunlight, heat, or pressure)
• Curl changes resulting from customer handling, storage, or application methods

To be eligible, the product must be unused and in its original packaging.

3. Exchange and Return Process
Step 1: Contact Us
Notify our team via WhatsApp or email within the applicable assurance period. Please provide:
– Your order code.
– A detailed description of the issue.
– Photos or videos of the product showing the defect or incorrect item.

Step 2: Review & Approval
Our team will review your submission within 2–3 business days. We reserve the right to decline claims that do not meet the eligibility criteria stated in this policy.
Step 3: Return the product
If your claim is approved, ship the item back to us in its original, unused condition and original packaging.

• All return shipping costs are the responsibility of the customer
• We strongly recommend using a trackable shipping method
• Legend Lash Factory is not responsible for items lost or damaged in return transit 

Step 4: Exchange or refund
– For exchanges: We will send you the correct or replacement item as soon as we receive and inspect the returned product.
– For refunds: A full or partial refund will be issued to your original payment method. Please allow 5-10 business days for the refund to process.
4. Exceptions and Limitations
Our warranty does not cover:
– Damage caused by misuse, improper storage, or accidental incidents.
– Products that have been altered or used improperly.
– Issues reported beyond the specified warranty or reporting periods.
– Damage caused by shipping carriers: We are not responsible for damages that occur during transit. However, if you experience such an issue, please contact us immediately, and we will assist you in resolving it with the courier.
5. Our Commitment to You
We value your trust and are committed to delivering high-quality products with exceptional service. If you have any concerns, we’re here to help make things right.
Thank you for choosing Legend Lash Factory!