At Legend Lash, our customers are always our top priority. We understand the frustration that can come with lengthy delivery times, which is why we strive to provide fast and efficient shipping services.
1. Fast and Reliable Shipping
Processing time: Once your order is verified and your payment is approved, production begins immediately. We aim to keep production times as short as possible to get your order on its way quickly.
Shipping time: We offer fast shipping, ensuring your products reach you within 4-8 business days via trusted courier services like DHL, UPS, FedEx, or other preferred logistics companies.
2. Order Tracking
From the moment you place your order to the time it’s picked up by the courier, Legend Lash closely monitors your shipment. However, while we do our best to ensure smooth delivery, there may be delays or issues beyond our control, such as:
– Weather conditions
– Customs clearance
– Courier delays or package mishandling
If you experience any of these situations, don’t worry—our team is here to assist you every step of the way to ensure your concerns are addressed promptly.
3. International Shipping and Customs Duties
As your products are shipped internationally, you may be required to pay import duties and taxes before or upon receiving the goods. These charges are determined by your country’s Customs Authority and depend on:
– The country of origin (Vietnam)
– Local VAT rates
– Local import taxes
Please note that these charges are beyond our control, and the recipient is responsible for paying them.
4. Failed Delivery Attempts
If a package cannot be delivered after multiple attempts, the reasons often include:
– The recipient or location refused the shipment.
– The destination was difficult to locate.
– Customs clearance issues.
If expedited shipping was selected and your phone number provided, carriers will usually hold your order for a few days and attempt to contact you. In the case of a failed delivery, the parcel will return to us, and we will process it accordingly.
– Refund policy for failed deliveries: If the recipient refuses delivery, a refund will only be processed once the parcel has returned to us.
5. Our Commitment
At Legend Lash, we are committed to ensuring a smooth and reliable shipping experience for all our customers. Should you encounter any issues with your shipment, our dedicated support team will be here to assist you and ensure that your experience remains hassle-free.